Whether you need help specifying a finish, checking an order status, or understanding our quality documentation, the right point of contact is a short message away. Our team in Shah Alam responds to technical and commercial questions during working hours, Monday through Friday.
Whether you need specification guidance for anodized aluminum, a quote for champagne metallic finishes, or support with an existing aerospace component order, our team in Shah Alam is ready to assist. Send us your drawings or surface requirements and we will respond within one business day.
Support Channels and Response Times
For questions about anodizing classes, coating thickness, or adhesion requirements, our engineering team responds within one business day. Send your drawings or part numbers to info@passionnementchampagne.com and we will review the details before replying.
If you need a status update on an active batch, call +60 10 611 7272 between 9:00 and 17:00 Malaysia time. Have your purchase order number ready so we can pull up the job quickly and give you a precise timeline.
Request coating certificates, salt spray results, or thickness reports through email. We keep records for every batch and can issue documentation within two working days, including traceability data from raw material to finished part.
Need a champagne gold or silver sample panel before committing to a run? Tell us the substrate, dimensions, and finish reference. Samples are prepared in our lab and shipped with a short technical note on the coating parameters used.
For issues at your facility, our application engineers can arrange a visit to Shah Alam or a remote session to review your line setup. We look at pretreatment, racking, and sealing steps to identify where the process deviates.
New to our facility? Introduce your company and the components you need coated. We will confirm whether we can handle the geometry, volume, and finish standard, then schedule an introductory call within the week.
Before reaching out, check the resources section for coating guides and process documentation. For direct assistance, use the contact page to submit your request with all relevant specifications.
Practical answers about maintaining anodized finishes, ordering procedures, and where to turn when you need technical guidance.
Use a mild detergent diluted in warm water and a soft, lint-free cloth. Avoid abrasive pads, alkaline cleaners, or anything with a pH above 8, as these can strip the oxide layer. Rinse thoroughly and dry with a clean cloth to prevent water spots. For champagne gold metallic finishes, the same routine applies; the clear topcoat handles routine cleaning well, but harsh solvents will dull the reflective surface over time.
Send the component drawings or dimensions, the base alloy, the required finish (for example, champagne gold metallic or clear anodize), and any thickness or adhesion specifications you need to meet. If you are working to a standard like MIL-A-8625, mention the class and type. Including the expected annual volume helps us confirm lead times and batch scheduling. For a first inquiry, a rough sketch is enough to start the conversation.
Yes. We can color-match against a physical sample or a Pantone reference. Send the sample to our facility in Shah Alam, and our lab will formulate the pigment blend and run a test panel for your approval. Keep in mind that the final appearance depends on the base alloy and surface preparation, so we always produce a trial batch before committing to full production.
Standard anodizing runs take five to seven working days after sample approval, depending on batch size and the complexity of the masking. Champagne gold metallic finishes with a clear topcoat usually add two to three days. For urgent aerospace line stops, we can discuss expedited scheduling, but we will not skip any quality check to meet a deadline.
Contact us directly with the batch code printed on your packing slip and a photo of the affected area. We will trace the batch records, check the process parameters, and arrange a replacement or re-coating if the fault is ours. Do not attempt to strip or re-coat the part yourself, as that can void any warranty and may compromise the substrate.
Yes. Each order includes a certificate of conformance with batch numbers, thickness readings, and adhesion test results. If your audit requires additional records, such as process logs or raw material certificates, we can prepare those on request. For more detail on our quality procedures, see our resources page or reach out to our technical team.